FAQ

General

No, we don't. However, occasionally we will set up a booth at artisan and craft markets.
We will be announcing our participation in markets via our social media account. Follow us here! Instagram Facebook
Currently, we are not.
No. The Blackpuppeteer is not our full time job. Chen Li is an NGO Project Coordinator and Chen May is a part-time pharmacist and interior designer.

Orders

Yes we do. Let us know what we can do for you here!
We do not charge extra for custom orders. For price guide, check out our products page. However, accessories holders and figurines are dependent on the size and complexity.
Yes, you can. However, please note that we illustrate everything by hand. Each item will not be the same. So do allow some variations on the final product.
We need 3 working days for our glass jewelries and 5 working days for our clay jewelries. Our handmade cards will take 2 days. As for our accessories holders and figurines, we need 5-7 days depending on size and complexity. Please note that the duration is just an estimate. We will do our best to start on your order as soon as we receive them. However, during peak order seasons such as Christmas, it may take longer.

Care Instructions

Our glass jewelries are splash proof but don't leave it soaked for a prolong period. You can clean the glass with wet tissues by giving it a gentle wipe.
Our Batu Seremban are filled with rice grains. As such, don't soak them or run them through washing machine. If they do get wet, dry them out under the sun.
Our clay jewelries, holders and figurines are waterproof. We reinforce big clay items with wires and foil. They are hard and sturdy but they are still prone to chipping and breaking if handled roughly. Clean with wet cloth gently.

Shipping

Yes. Self-collection is only available around Bandar Utama, Damansara Jaya, Damansara Utama and SS1-3 areas.
We take great care to protect your orders with bubble wraps and secure packaging. Should the order arrived damaged due to delivery mishandling, please contact us at blackpuppeteer@gmail.com and we will arrange for a replacement or a refund.
For delivery within Malaysia, orders will be delivered via Pos Laju. Unless stated otherwise, overseas delivery will be shipped using normal Pos Malaysia. For courier options, additional charges will incur. Leave us a comment upon checkout and we will contact you with other delivery options.
West Malaysia (Pos Laju): 1-3 working days
East Malaysia (Pos Laju): 3-5 working days
Overseas (Pos Malaysia): 1-4 weeks depending on countries

Cancellation & Returns

We accept cancellation only for our ready-stock. We do not accept cancellation for custom orders.
We do not accept order return unless they are damaged upon delivery. For custom orders, we will do our utmost best to fulfill your design requests before we deliver them to you.